Shipping policy

SHIPPING POLICY

Last Updated: September 4, 2026

At Spicy Mustarrrd, we want your order to arrive safely and in a reasonable amount of time. Please review the information below before placing your order.

1. ORDER PROCESSING

Many Spicy Mustarrrd products are made to order.

After your order is placed, it may be sent to one of our trusted third-party fulfillment partners for production and shipment.

Please allow time for both production and shipping.

Production and fulfillment times may vary depending on the product, order volume, season, fulfillment location, and other circumstances.

2. SHIPPING TIMES

Shipping times are estimates and are not guaranteed delivery dates.

Your total delivery time generally includes:

• Order processing and production time

• Transit time through the shipping carrier

Estimated delivery information may be displayed during checkout or within your order confirmation.

Please understand that unexpected carrier delays, severe weather, holidays, customs processing, incorrect addresses, or other circumstances outside our control may affect delivery times.

3. TRACKING

When tracking information is available, it will be provided through your order confirmation or shipping notification.

Please allow some time for tracking information to become active after an order has been shipped.

4. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

• Name

• Street address

• Apartment/unit number

• City

• State

• ZIP/postal code

If you contact us quickly after placing your order, we will do our best to assist with address corrections.

However, because many products enter production shortly after purchase, we cannot guarantee that an address can be changed before fulfillment.

5. INCORRECT OR UNDELIVERABLE ADDRESSES

If an order is returned because the shipping address provided by the customer was incorrect, incomplete, or undeliverable, additional shipping or reshipment charges may apply.

Customers should contact Spicy Mustarrrd as soon as possible if tracking indicates that an order is being returned to sender.

6. LOST OR DELAYED PACKAGES

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.

If an order appears to be lost or has not arrived beyond the applicable delivery timeframe, contact us so we can investigate the issue with our fulfillment or shipping partners.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or contains the wrong item, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging when applicable

We may request additional information to investigate the issue.

Approved claims may qualify for a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy and the policies of our fulfillment partner.

8. INTERNATIONAL ORDERS

Customers ordering from outside the United States may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are outside of Spicy Mustarrrd's control.

International delivery times may also be longer because of customs processing and local carrier requirements.

9. THIRD-PARTY FULFILLMENT

Spicy Mustarrrd works with trusted third-party fulfillment partners to produce and ship certain products.

Your order may therefore be produced and shipped from a fulfillment facility located outside your immediate region.

Using a third-party fulfillment partner allows us to efficiently produce our products while maintaining our design and brand standards.

10. HOLIDAY AND HIGH-VOLUME PERIODS

During holidays, major sales, product launches, limited drops, and other high-volume periods, production and shipping may take longer than usual.

We will communicate significant known delays when reasonably possible.

11. CONTACT

If you have questions about your order or shipping, please contact:

Spicy Mustarrrd LLC

Email: [YOUR BUSINESS EMAIL]

Phone: [YOUR BUSINESS PHONE]

Please include your order number when contacting us about an existing order.